Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communication networks by City Road CrossFit, as well as describing the types of personal information that we may collect about you and the purposes for which we use this information. By visiting City Road CrossFit in club, contacting City Road CrossFit by the phone, or visiting our online website, (, you are accepting and consenting to the practices described in this Privacy Policy.

Personal information collected about our users

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

How we use your information

1) Your name and contact information

We use your name and contact information to:

  • Book you into classes. We do this so that we can reserve a place for you in class and provide our services to you.
  • Send you relevant information via email regarding updates to our services, events or additional products / services we think you may be interested in. We only send you these where you have explicitly consented to our contacting you in this way.
  • Send you fitness content via our blog / newsletter. We only send you this content if you have explicitly consented / opted in for the newsletter.
  • Prevent and detect fraud against you or City Road CrossFit Ltd.

2) Your payment details 

We use your payment information to:

  • process online sales, scheduled payments, subscriptions and refunds for memberships, class passes and other products and services. We must do this in order to fulfil our contract with you.
  • detect and prevent fraud against you or City Road CrossFit Ltd.
  • we use PaySafe as our payment processor in order to keep your data secure. 

3) Your class bookings

We track your current and future bookings to:

  • manage class attendance, your class quota and prevent over-subscription. We must do this in order to provide our services to you in an appropriate manner.

We track your past bookings to:

  • manage and track how many classes you have used in your current membership month / class pass pack. We need to do this in order to fulfil our contract to you.
  • manage our timetable and class allocations so that we can avoid over-subscription and continue to provide high quality services to you under our contract.

4) Your medical information

We collect your medical information to:

  • make sure that you can safely participate in a demanding exercise regime and
  • make you aware of the inherent risks involved in exercise
  • encourage you to seek medical advice before undertaking exercise

5) Imagery 

We take photos and videos of you participating in City Road CrossFit classes and events:

  • for marketing purposes for use on social media, our website and other marketing channels. We only do this with your express consent provided in our initial pre-class waiver.

6) Your purchase history

We store your purchase history and subscription history to:

  • sell you memberships, class passes and retail products. We must track your purchase history in order to provide you with the right services under our contract with you.
  • provide member support so that we can handle requests from you to change or cancel your services. We need to do this to perform our duties under our contract with you.

– understand our members’ preferences so that we can improve our services and provide you with what you want

7) Gender information

We store your gender information to:

  • make sure that we only send you relevant information regarding services and products

8) Your responses to surveys, competitions or promotions

We store your responses to surveys to:

  • improve the services that we provide to you

We store your responses to competitions and promotions so that:

  • we can effectively execute the competition or promotion in order to fulfil our obligations under our contract to you.

The above information may generally be used for the following purposes:

  • To carry out our obligations arising from any contractual agreement, and to provide you with the information and products or services you request. These may include the facilitation of class bookings and the provision of services to us by our agreed third party providers;
  • To process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to maintain membership records;
  • To improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, research or other functions on our behalf;
  • To send you newsletters and promotions and to conduct surveys, prize draws, competitions and other promotions via email, telephone or post;
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. Other than as set out in this Privacy Policy we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law; and
  • To notify you about changes to our services, terms and conditions, and club rules.

How we store your data

We store your data on the following systems:

  • personal and payment information on MindBody in order to handle your class bookings, subscriptions, and retail purchases and to process payments and refunds.
  • payment information on PaySafe in order to process payments securely
  • personal information on InfusionSoft in order to help us manage our communications with you

Data Capture Information

We adhere to strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. We may ask for proof of identity or for other personal information before we can process any enquiry further.


Please note that your information may be used to send you details of products or services we offer and have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your initial application form or any document completed in club. Opt-out options are detailed within the communication sent by City Road CrossFit.

We also engage in online advertising, this is so you are up to date with what we are doing and so you can see our services and products.

These adverts are targeting to you when you are on other websites and apps. We do this using a variety of digital marketing networks.

The ads you see will be based on information we hold about you or your previous use of City Road CrossFit (for example, search history and previous orders) or previous City Road CrossFit ads you have interacted with.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Sharing your personal information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Your Rights

• The right to be informed about how your personal information is being used

• The right to access the personal information we hold about you

• The right to request the correction of inaccurate personal information we hold about you

• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

• The right to stop direct marketing messages

• The right to request that we transfer or port elements of your data either to you or another service provider

• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office


Information about our club users is an important part to our business and we do not sell it to others. City Road CrossFit shares member information only as described in this Privacy Policy.

We have business partners and employ other companies and individuals to perform certain functions on our behalf. Examples include sending postal mail and e-mail, analysing data, providing marketing assistance and providing debt collection assistance. Third party service providers have access to personal information needed to perform their functions, but will not use it for other purposes. Additionally, they must process the personal information in accordance with this Privacy Policy and as permitted by the UK’s Data Protection Act 1998 (as amended). We will only disclose personal information to reputable companies and suppliers we engage to process data on our behalf.

We release account and other personal information to third parties when we believe release is appropriate to comply with the law; enforce or apply our membership or other agreements; or protect the rights, property or safety of City Road CrossFit, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. This does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

City Road CrossFit reserves the right to forward a members information to a third party debt collection agency in the event of non-payment of fees when due.

If the personal information you provide us is sensitive personal data within the meaning of the Data Protection Act 1998, such information, will only be disclosed with your full consent.

Other Websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Internet Based Transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on

Please note however that turning off cookies may restrict your use of our website.

By continuing to use this site you are agreeing to the use of cookies as detailed above.

Notices and Revisions

If you have any concern about privacy at City Road CrossFit, please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Policy, Terms and Conditions and Club Rules will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of member information collected in the past without the consent of affected members.


If you have any questions or comments regarding this Privacy Policy, or any requests for your personal information, please do contact our member services team by means of email to